Easy Online Account Management

Save, Skip, or Cancel Online

• Can I change the frequency of my shipments?
• Can I cancel my subscription online?
• Can I hold back or skip a delivery online?
• How do I prepay and save on my subscription?

Logging in, Customizing, & Shipping NOW!

• ★ Can I ship sooner than my next billing date?
• How do I use my profile to rate snacks and set my dietary preferences?
• How do I log in to my dashboard if I checkout as a guest?
• How do I upgrade/downgrade my subscription?
• How do I customize a box?
• How do I change my password?

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All About Your Free Trial Here!

Shipping, Tracking, & What's Next

• ★ What is a Free Trial Sampler?
• Tracking Your Free Trial
• Is this the amount of snacks I can expect the following months?
• Can I customize my Free Trial sampler box?
• What happens after I've received my Free Trial?
• Do I have a subscription if I purchased a Free Trial?

How To Cancel

• ★ How do I cancel my free trial/sampler box?
• When can I cancel my Free Trial?

About NatureBox & Your Membership

Billing Date, Plan Options, & Snackisfaction

• How can I avoid substitutions?
• When will I be billed each month?
• Can I return/refuse my NatureBox for a refund?
• I didn't like a snack, now what?
• What are my membership plan options?
• Are there any additional fees?

All About Getting Started & What's Next

• ★ Can I customize my first NatureBox?
• If I checkout as a guest am I enrolled in a membership?
• How do I get started?
• I just signed up, now what?

About Us, Hiring, & Press

• What is NatureBox?
• Is my box recyclable?
• I have a great idea for NatureBox!
• Is NatureBox hiring?
• Who should I contact for PR or press inquiries?

Skip a Month, Billing, & Cancellation

Cancellation & Skipping

• How do I cancel a prepaid subscription?
• How do I cancel my subscription?
• Can I skip a month of my subscription?
• If I check out as a guest, do I need to cancel?
• I canceled my membership but just received a NatureBox, what happened?
• I purchased a promotional deal through a partner company. Do I need to cancel?

Accepted Payment & Card Updating

• ★ How do I update my payment information?
• I received an "Action needed to continue snacking!" email, why?
• I was billed the night before my re-bill date, what happened?
• What types of payment do you accept?

Shipping, Tracking, & Delivery

Where We Ship, Shipping NOW, & Address Changes

• ★ Can I ship sooner than my next billing date?
• How Do I Change My Address?
• Where and how does NatureBox ship?
• Do you ship to Canada?
• Is there special Holiday shipping?
• How long does it take to process and ship military orders?

Track Your Snacks!

• My tracking information shows that my package was delivered but I don't have my box, what's up?
• How do I track my order?
• When can I expect my NatureBox?

Delivery Notices, Missing Boxes, & More

• Where is my box?
• I received a delivery notice, how do I get my box?
• Do I need to sign for my NatureBox?
• Do you charge for delivery?

Customizing With The Pantry

About Your Pantry, When & How To Pick

• ★ How can I start using my Pantry?
• ★ When should I pick my snacks?
• ★ What Is The Snack Pantry?
• How can I search the snack catalog to find a specific snack?
• How do I customize if I checkout as a guest?
• What if I forget to pick my snacks in time?

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Snack Pantry Features & How To Use Them

• ★ Our Limited Edition Snacks
• ★ Can I add-on extra snacks to my next box?
• How do I remove snacks I didn't enjoy?
• Can I "lock" a snack in that I want to always receive?

Our Snacks, Nutrition, & Vendor Info

Allergy, Diet, & Nutrition

• Are NatureBox snacks Kosher?
• I have allergies. Can you send me allergen free snacks?
• Are NatureBox snacks organic?
• Are NatureBox snacks non-GMO?
• Are NatureBox snacks Vegan/Vegetarian?
• Are NatureBox snacks Gluten-Free?

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Snacks, Servings, & Expectations

• What should I expect in the box?
• What are some examples of your snacks?
• Can I choose my own snacks?
• How many snacks/servings are in a typical box?
• If I really like something in the box, how can I buy more?
• My favorite snack is out of stock! now what?

Become A NatureBox Vendor

• NatureBox Vendor Application

Gifts, Referrals, & Snack Credits

Gift Giving & Receiving

• Do I need to cancel an ongoing subscription purchased with an e-gift card?
• Do I need to enter my credit card info upon redemption of a gift card?
• Where can I find the balance left on my e-gift card code?
• Will my NatureBox e-gift card ever expire?
• Can I return an e-gift card or have it refunded?
• I received an e-gift code, how can I use/redeem it?

Referrals & Snack Credits!

• ★ Free snacks for your friends and family!
• ★ Where can I find my snack credits?

How NatureBox Gives Back

NatureBox Gives

• What Do You Do With Excess Food and Inventory?
• What Did You Do Before Feeding America?

Donations & Our Community

• How Does NatureBox Give Back to the Community?
• Who Has NatureBox Donated to Recently?