FAQs
NatureBox General Questions
NatureBox Basics
- What is NatureBox?
- How do I get started?
- Does NatureBox come in different sizes?
- I just signed up, now what?
- How do I customize a box?
- Are there any additional fees?
Shipping
All about shipping, tracking, and delivery
- Where is my box?
- Is there special Holiday shipping?
- I received a delivery notice, how do I get my box?
- My tracking information shows that my package was delivered but I don't have my box, what's up?
- Do I need to sign for my NatureBox?
- How long does it take to process and ship military orders?
Customization
How do I customize my NatureBox?
Cancellation and Billing
How to update your billing information and membership status
- How Do I Cancel My Subscription?
- How do I prepay and save on my subscription?
- Do I need to cancel my gift subscription?
- Can I hold back a delivery or skip a month of my subscription?
- How Do I Update My Payment Information?
- When Will I Be Billed Each Month?
Our Snacks
Want to learn more about our snacks?
- What Should I Expect in the Box?
- What Are Some Examples of Past Products?
- Can I Choose My Own Snacks?
- I Have Allergies. Can You Send Me Allergen-Free Snacks?
- How Many Snacks/Servings Are in a Typical Box?
- Are NatureBox Snacks Organic?