We are happy to help you with any account updates. To cancel your account, please reach out to our Snack Concierges. They are available to chat online Monday-Friday from 7:00am-4:00pm Pacific Time - just look for the Contact Us button at the top of the page. If you are contacting us outside of our business hours or prefer to send us an email, you can email us at firstname.lastname@example.org or through our Contact Us form and one of our Snack Concierges will reply as soon as possible.
To ensure that all account updates are completed promptly, please contact us at least three(3) days prior to your next billing date. We cannot refund or stop a shipment once an order has processed. Membership fees and store credits are non-refundable.