If you are having trouble signing in, here are some things to check:
Incorrect E-mail Address
- If you have more than one email address, be sure that you are using the correct email listed in your NatureBox account.
- Your email address must be in this format: email@example.com (or .net, .org, .edu, etc.).
- Also, if your device is set to auto-complete the email, make sure it's the correct email address listed.
- Passwords are case-sensitive, so "MYPASSWORD", "MyPassword", and "mypassword" are recognized differently.
- If you're sure you're using the correct email address, try to reset your password by clicking Sign In. In the pop-up, enter your email address and click Forgot password? Send reset email.
If none of the steps above works, please reach out to one of our Snack Concierges. We are available on weekdays. You can email us at firstname.lastname@example.org or through our Contact Us form and one of our Snack Concierges will reply as soon as possible.