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I can't log in to NatureBox. What do I do?

If you are having trouble signing in, here are some things to check:

Incorrect E-mail Address

  • If you have more than one email address, be sure that you are using the correct email listed in your NatureBox account.
  • Your email address must be in this format: username@domain.com (or .net, .org, .edu, etc.).
  • Also, if your device is set to auto-complete the email, make sure it's the correct email address listed.

Incorrect Password

  • Passwords are case-sensitive, so "MYPASSWORD", "MyPassword", and "mypassword" are recognized differently. 
  • If you're sure you're using the correct email address, try to reset your password by clicking Sign In. In the pop-up, enter your email address and click Forgot password? Send reset email.

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If none of the steps above works, please reach out to one of our Snack Concierges. We are available on weekdays. You can email us at support@naturebox.com or through our Contact Us form and one of our Snack Concierges will reply as soon as possible.

 

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