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I can't log in to NatureBox. What do I do?

If you are having trouble signing in, here are some things to check:

Incorrect E-mail Address

  • If you have more than one email address, be sure that you are using the correct email listed in your NatureBox account.
  • Your email address must be in this format: username@domain.com (or .net, .org, .edu, etc.).
  • Also, if your device is set to auto-complete the email, make sure it's the correct email address listed.

Incorrect Password

  • Passwords are case-sensitive, so "MYPASSWORD", "MyPassword", and "mypassword" are recognized differently. 
  • If you're sure you're using the correct email address, try to reset your password by clicking Sign In. In the pop-up, enter your email address and click Forgot password? Send reset email.

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If none of the steps above works, please reach out to one of our Snack Concierges. Our Snack Concierges are available to chat online Monday-Friday from 7:00am-4:00pm Pacific Time - just look for the Contact Us button at the top of the page. If you are contacting us outside of our business hours or prefer to send us an email, you can email us at support@naturebox.com or through our Contact Us form and one of our Snack Concierges will reply as soon as possible.

 

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