If you are having trouble signing in, here are some things to check:
Incorrect E-mail Address
- If you have more than one email address, be sure that you are using the correct email listed in your NatureBox account.
- Your email address must be in this format: [email protected] (or .net, .org, .edu, etc.).
- Also, if your device is set to auto-complete the email, make sure it's the correct email address listed.
- Passwords are case-sensitive, so "MYPASSWORD", "MyPassword", and "mypassword" are recognized differently.
- If you're sure you're using the correct email address, try to reset your password by clicking Sign In. In the pop-up, enter your email address and click Forgot password? Send reset email.
If none of the steps above works, please reach out to one of our Snack Concierges. Our snack concierges are available from Monday to Friday 6:00am to 5:00pm PST. Please look for the Contact Us button at the top of our page or text us at 415-212-4968.
If you prefer to contact us via email, please use our Contact Us Form.