There are many reasons as to why a transaction didn't go through - it is best to contact your bank. Common reasons include:
- Insufficient funds
- Order is less than $1
- Billing address mismatch
- Using of prepaid cards
- Expired card
If you have questions, we are happy to assist. Our Snack Concierges are available on weekdays. You can email us at support@naturebox.com or through our Contact Us form and one of our Snack Concierges will reply as soon as possible.