There are many reasons as to why a transaction didn't go through - it is best to contact your bank. Common reasons include: 

• Insufficient funds
• Order is less than $1
• Billing address mismatch
• Order includes CBD products
• Using of prepaid cards

If you have questions, we are happy to assist. Our Snack Concierges are available to chat online Monday-Friday from 7:00am-4:00pm Pacific Time - just look for the Contact Us button at the top of the page. If you are contacting us outside of our business hours or prefer to send us an email, you can email us at support@naturebox.com or through our Contact Us form and one of our Snack Concierges will reply as soon as possible.