Account Management and Billing

Billing

• How do I get an invoice for a charge on my account?
• Can I update the payment method after I placed the order?
• Why is my card being declined?
• Can I get a refund on my store credit?
• What types of payment do you accept?
• How do I update my payment information?

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Managing Your Account

• Membership Benefits
• I can't log in to NatureBox. What do I do?
• How Do I Change My Account Details?
• Can I edit my order once it has been placed?
• Am I able to re-order snacks that I had previously purchased?

Subscribe and Save

• What is Subscribe and Save?
• Can I change how frequent my Subscribe and Save order ships out?
• How do I change my snack selections for my Subscribe and Save box?
• How do I change the shipping address on my Subscribe and Save order?
• How do I cancel Subscribe and Save?
• Am I able to change my Subscribe and Save ship date?

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Cancellation

• How do I cancel my account?
• I cancelled my NatureBox membership. Am I still able to place an order?