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  1. Frequently Asked Questions
  2. Account Management and Billing

Account Management and Billing

Billing

  • How do I get an invoice for a charge on my account?
  • Can I update the payment method after I placed the order?
  • Why is my card being declined?
  • Can I get a refund on my store credit?
  • What types of payment do you accept?
  • How do I update my payment information?
See all 10 articles

Managing Your Account

  • Membership Benefits
  • I can't log in to NatureBox. What do I do?
  • How Do I Change My Account Details?
  • Can I edit my order once it has been placed?
  • Am I able to re-order snacks that I had previously purchased?

Subscribe and Save

  • What is Subscribe and Save?
  • Can I change how frequent my Subscribe and Save order ships out?
  • How do I change my snack selections for my Subscribe and Save box?
  • How do I change the shipping address on my Subscribe and Save order?
  • How do I cancel Subscribe and Save?
  • Am I able to change my Subscribe and Save ship date?
See all 8 articles

Cancellation

  • How do I cancel my account?
  • I cancelled my NatureBox membership. Am I still able to place an order?
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