Can I update the payment method after I placed the order?
When an order has been placed, the payment method can no longer be changed. Please review your order and select the desired payment information before checking out.
If you have questions, we are happy to assist. Our Snack Concierges are available on weekdays. You can email us at support@naturebox.com or through our Contact Us form and one of our Snack Concierges will reply as soon as possible.
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How do I update my payment information?
Existing card information cannot be edited, however, it’s easy to provide new information. Have your credit/debit card handy and follow these steps: Log-in to www.naturebox.com. Hover over your name and click on Account Settings. Under Payment ...
Can I edit my order once it has been placed?
We want to be able to get you snacking as quickly as possible. Once your order is placed, it cannot be changed or cancelled.
When does my order ship?
We strive to ship your snacks within a business day or two. We send an order confirmation when it is processed and a tracking email once your order has shipped. Our carriers pick up your snacks from Monday - Friday only. Orders placed on Friday ...
How do I update my address?
Address changes must be made prior to placing your order. It is easy can be done online at your convenience by following these steps: Click here to log in to your Account Settings. Scroll down to your Address Book and click Edit. Click Save and your ...
What types of payment do you accept?
We accept all credit and debit cards including Visa, MasterCard, Discover and American Express. We also have the option to use Amazon Payments. At this time, we do not accept prepaid cards. If you have store credit available it will automatically ...