I'm from Canada. Why is my bill different from my order total?

I'm from Canada. Why is my bill different from my order total?

Customers in Canada are billed in US Dollars (USD). Your bank statement will show the amount converted to Canadian Dollars (CAD). Since the exchange rate fluctuates on a daily basis, your bill will be different from your order. Please check with your bank for more information.

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    • When will my order arrive?

      Barring any courier-related delays (due to Staffing/driver shortage, Holiday orders surge, Plaguing the entire shipping/logistics network, etc), our snacks typically arrive within 5-7 business days. Orders on expedited shipping will take 2 Business ...

    • When does my order ship?

      We strive to ship your snacks within a business day or two. We send an order confirmation when it is processed and a tracking email once your order has shipped. Our carriers pick up your snacks from Monday - Friday only. Orders placed on Friday ...

    • Am I able to re-order snacks that I had previously purchased?

      Of course! You will be able to re-order snacks that you had previously purchased, unless out of stock or discontinued, by following these steps. Hover over your name and select Order History (or click the Order Again link at the top of the page.) You ...

    • Can I edit my order once it has been placed?

      We want to be able to get you snacking as quickly as possible. Once your order is placed, it cannot be changed or cancelled.

    • Where Can I Track My Order?

      Once an order is shipped, we send separate shipping information along with the tracking number on it. You can also obtain the tracking details online under your account's Order History tab. (Please note that tracking details will be available within ...