What types of payment do you accept?
We accept all credit and debit cards including Visa, MasterCard, Discover and American Express. We also have the option to use Amazon Payments. At this time, we do not accept prepaid cards.
If you have store credit available it will automatically apply in full to your next order. Any difference will be billed to your card on file.
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How do I update my payment information?
Existing card information cannot be edited, however, it’s easy to provide new information. Have your credit/debit card handy and follow these steps: Log-in to www.naturebox.com. Hover over your name and click on Account Settings. Under Payment ...
Why is my card being declined?
There are many reasons as to why a transaction didn't go through - it is best to contact your bank. Common reasons include: Insufficient funds Order is less than $1 Billing address mismatch Using of prepaid cards Expired card If you have questions, ...
Why is there a $1 charge on my card?
This is common with American Express™ cards. This is an authorization charge which tells us that the card is active and the bank will allow it to be authorized/charged. The $1 will usually drop off within 24 hours.
Can I update the payment method after I placed the order?
When an order has been placed, the payment method can no longer be changed. Please review your order and select the desired payment information before checking out. If you have questions, we are happy to assist. Our Snack Concierges are available on ...
Can I return/refuse my NatureBox for a refund?
For food safety reasons we are unable to accept any returns once the package has left the NatureBox warehouse. If you don't enjoy a snack, simply Contact Us within 90 days of purchase to let us know. We'll process a Store Credit for the purchase ...