Why is my card being declined?
There are many reasons as to why a transaction didn't go through - it is best to contact your bank. Common reasons include:
- Insufficient funds
- Order is less than $1
- Billing address mismatch
- Using of prepaid cards
- Expired card
If you have questions, we are happy to assist. Our Snack Concierges are available on weekdays. You can email us at support@naturebox.com or through our Contact Us form and one of our Snack Concierges will reply as soon as possible.
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Why is there a $1 charge on my card?
This is common with American Express™ cards. This is an authorization charge which tells us that the card is active and the bank will allow it to be authorized/charged. The $1 will usually drop off within 24 hours.
What types of payment do you accept?
We accept all credit and debit cards including Visa, MasterCard, Discover and American Express. We also have the option to use Amazon Payments. At this time, we do not accept prepaid cards. If you have store credit available it will automatically ...
How do I update my payment information?
Existing card information cannot be edited, however, it’s easy to provide new information. Have your credit/debit card handy and follow these steps: Log-in to www.naturebox.com. Hover over your name and click on Account Settings. Under Payment ...