Shipping and Delivery
The carrier tried to deliver my NatureBox but I missed the delivery. What do I do?
NatureBox does not require a signature for delivery. Generally, your postal carrier will leave your shipment in a secure location if you are not home at the time of your delivery. If the postal carrier feels there is no secure location available, ...
My package says delivered, but I don't have it.
Our carrier may choose to leave your snacks in an inconspicuous or alternate place (i.e. mailbox or community parcel locker, if you have one.) If your address is in an office building, apartment complex, or shared space, we suggest looking around and ...
When will my order arrive?
Barring any courier-related delays (due to Staffing/driver shortage, Holiday orders surge, Plaguing the entire shipping/logistics network, etc), our snacks typically arrive within 5-7 business days. Orders on expedited shipping will take 2 Business ...
Where Can I Track My Order?
Once an order is shipped, we send separate shipping information along with the tracking number on it. You can also obtain the tracking details online under your account's Order History tab. (Please note that tracking details will be available within ...
How do I update my address?
Address changes must be made prior to placing your order. It is easy can be done online at your convenience by following these steps: Click here to log in to your Account Settings. Scroll down to your Address Book and click Edit. Click Save and your ...
How long does it take to process and ship military orders?
Military orders (APO/FPO/DPO, etc.) are shipped via USPS Priority. Since military shipments are sent to an overseas location, there are times when tracking updates are not available when the package leaves the US. Tracking information resumes when ...
Are you able to expedite a package?
Our 2-day expedited shipping are available for continental US addresses only. The option will be available at check out at an added fee: Orders under $40 will cost $19.95 Orders over $40 will cost $14.95 Please allow 1-2 business days for warehouse ...
How much does shipping cost?
All orders delivered to U.S. addresses (except Alaska and Hawaii) over $40 qualify for free shipping. Orders below the threshold have a flat $7.95 shipping fee including shipping to addresses outside the continental US (Hawaii, Alaska, US ...
When does my order ship?
We strive to ship your snacks within a business day or two. We send an order confirmation when it is processed and a tracking email once your order has shipped. Our carriers pick up your snacks from Monday - Friday only. Orders placed on Friday ...
Do you ship to my area?
We ship everywhere in the contiguous United States, overseas territories and military addresses, and Canada. We hope to expand to other areas in the future.
How are my snacks shipped?
We ship with multiple carriers depending on your location. If ordering bulk snacks, your order may arrive in multiple boxes. For standard shipping within the US, we ship through UPS and USPS. For some US territories and protectorates, including ...
When can I expect my order to arrive?
With so many of us staying at home since the pandemic began, we’re relying on delivery more than ever. This has put a huge amount of pressure on carrier and delivery networks who are trying to keep up with demand while also ensuring their teams stay ...