Billing
I'm from Canada. Why is my bill different from my order total?
Customers in Canada are billed in US Dollars (USD). Your bank statement will show the amount converted to Canadian Dollars (CAD). Since the exchange rate fluctuates on a daily basis, your bill will be different from your order. Please check with your ...
Can I return/refuse my NatureBox for a refund?
For food safety reasons we are unable to accept any returns once the package has left the NatureBox warehouse. If you don't enjoy a snack, simply Contact Us within 90 days of purchase to let us know. We'll process a Store Credit for the purchase ...
Where can I see my store credit?
To see your snack credits, click here and log in. Your store credit amount will be listed under "Store Credit." Store credits will automatically apply to your next order. Total Store Credit
Why is there a $1 charge on my card?
This is common with American Express™ cards. This is an authorization charge which tells us that the card is active and the bank will allow it to be authorized/charged. The $1 will usually drop off within 24 hours.
How do I update my payment information?
Existing card information cannot be edited, however, it’s easy to provide new information. Have your credit/debit card handy and follow these steps: Log-in to www.naturebox.com. Hover over your name and click on Account Settings. Under Payment ...
What types of payment do you accept?
We accept all credit and debit cards including Visa, MasterCard, Discover and American Express. We also have the option to use Amazon Payments. At this time, we do not accept prepaid cards. If you have store credit available it will automatically ...
Can I get a refund on my store credit?
Please note that store credits have no cash value, thus they cannot be refunded. The remaining credits can be used towards getting snacks. Should you have questions, feel free to reach out to our Snack Concierges. We are happy to assist! Our Snack ...
Why is my card being declined?
There are many reasons as to why a transaction didn't go through - it is best to contact your bank. Common reasons include: Insufficient funds Order is less than $1 Billing address mismatch Using of prepaid cards Expired card If you have questions, ...
Can I update the payment method after I placed the order?
When an order has been placed, the payment method can no longer be changed. Please review your order and select the desired payment information before checking out. If you have questions, we are happy to assist. Our Snack Concierges are available on ...
How do I get an invoice for a charge on my account?
To get a copy of your invoice, simply reach out to our Snack Concierges. We are available on weekdays. You can email us at support@naturebox.com or through our Contact Us form and one of our Snack Concierges will reply as soon as possible.